Delighting in the Divine
Yes to freedom, yes to play and yes to celebrating the moment!
Delighting in the Divine
Yes to freedom, yes to play and yes to celebrating the moment!
Anna Burgess lives in Lima, Peru where as well as being a professional artist, she also supports Oikos Ministries. Oikos Ministries cares for the wellbeing of children and adults through educational and other Christian projects. 20% of all profits received from sales will go towards Oikos Ministries.
Original paintings are shipped from Lima, Peru unless Anna is travelling imminently and a quicker shipping route is available. Peru is prompt at shipping internationally and so typical shipping times are based on average times it takes for products to be processed in customs in the receiving country. Typically, this is between 1-3 weeks.
To avoid customs fees that the buyer would be responsible for (although if you have reached your personal yearly limit charges may apply depending on your country) and unnecessary attention from postage workers, your painting’s value will be marked at the cost of the canvas or what is deemed ‘replacement cost’ on your packaging.
Should the unthinkable happen and your painting gets lost in the mail, then after 6 weeks from receipt of shipping you will be entitled to receive a full refund or alternatively another painting of your choice at that price or a like-commission of the painting lost. Please contact me straight after the sale if you would like special insurance to be purchased for your painting at your expense.
Please see Printful’s terms of service.
Please note that Printful is a print-on-demand service, meaning that time for delivery must also include the time needed to print the product and frame it if applicable. Printful has 5 locations worldwide and will choose the location that will print and delivery your item as quickly as possible.
Please note that due to COVID processing times have been increased and shipping is taking longer.
Please contact me if you have not received your item within 30 days:
Printful’s estimated shipping times vary depending which country you are in. Estimates will be given at checkout but are generally fulfilled:
United Kingdom - between 7-12 business days
United States - between 6-9 business days
Australia - between 3-7 business days
Europe - between 3-12 business days
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We want you to love your purchase! If, however, you are unhappy with your painting for any reason then please contact Anna Burgess within 30-days of your purchase or within 10 days of receiving your painting.
If the painting remains in its original condition then refunds can be issued on the return of the painting with the return shipping costs covered by the buyer.
All paintings are specially wrapped and packed to protect them during shipping. However, if the painting is in any way damaged on arrival then please send a description and photos of the damage to personanna@gmail.com.
Prints are fulfilled by a third-party company called Printful. However, we will endeavour to help you should any problems arise and you can contact Anna Burgess for help with your order.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact Anna Burgess.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Unhappy with the order but it’s not damaged? - We want you to love what you have received. As a general policy we do not offer refunds for Buyer’s remorse, but if you are unhappy then please do contact Anna Burgess to see what can be done.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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Anna Burgess and her business Breakthrough Living Ltd. (“we”, “our”, “us”, or “Anna Burgess”) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.annacburgess.com). By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.
We do not knowingly collect, maintain, disclose, or sell the personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.
You are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. If you wish to contact Anna Burgess regarding your personal data or this Privacy Policy, please contact us at personanna@gmail.com.
1.1. Information collected about Users and how we use it
Where you are a User and it is necessary to fulfil our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
Name;
Company name;
Shipping information;
Email address and phone number;
Payment and billing information (payment method details, first and last digits of your payment card);
Order handling information
If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers.
By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage).
As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:
How and when you access your account;
Information about the device and browser you use;
IP address and device data.
Sharing Personal Data with Third Parties
In order for Anna Burgess and Breakthrough Living Ltd. to provide you with our Services, we work with third parties (“Third Party Service Providers”) with whom we share personal data to support these Services.
Information you have provided to us during the use of our Services, including technical usage data, is shared with third parties who provide hosting and server co-location services as well as data and cyber security services.
Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide any Services.
Your email address and other contact details you have provided to us and your messages to our customer service is shared with communication, email distribution, and content delivery services as well as customer support system providers.
Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors.
Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
Information on your account, purchases and preferences can be shared with marketing services.
Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.
We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law, including:
to a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
to a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business; and
to a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganisation, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.
Retention Periods:
We may retain your personal data for as long as you have an account or any of the abovementioned legal basis for personal data processing still exists. For example, if you unsubscribe from our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating an account, we will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes.
After terminating your relationship with us by deleting your account or otherwise ceasing to use our Services, we may continue to store copies of your personal data as necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests).
Data Subject’s Rights:
If you are a User located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data; in certain circumstances to correct, amend, delete, or restrict the use of your personal data by logging into your account or by reaching us using the contact information provided below. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).
Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.
Information Security:
We seek to use reasonable organizational, technical and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your account, limit access to your computer and browser by signing out after you have finished your session, and avoiding providing us with any sensitive information.
California Privacy Rights:
If you are a resident of the State of California and you have provided your personal information to us, you have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”). You have the right to request that we disclose what personal information we collect, use, disclose, and sell. Contact us to exercise your right to know or to ask that your data be deleted. You have the right to request deletion of your personal information we collect and maintain. In case you delete your account we will only retain information regarding your purchases and payments to comply with our legal obligations. You have the right not to be discriminated against by us for exercising any of your rights under the CCPA.
We may disclose your personal information to third parties for the commercial purpose of providing you interest-based advertising. You have the right to opt out of the sale of your personal information by declining our cookies or by deleting all cookies stored in your browser and setting up your browser to block cookies being saved.
Contact details:
If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at personanna@gmail.com, or by using the contact details below:
Breakthrough Living Ltd.
Attn: Data Protection Officer
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Updated September 17, 2021
Legal disclamer:
Anna Burgess is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com and amazon.co.uk
Links used to purchase items on Amazon.co.uk or Amazon.com through this site will earn me a commission at no extra cost to you! Thank you for supporting this site!
